Response to Allison Ray

I do agree with Allison that customer satisfaction has little to do with the actual product the consumer is receiving. I also worked in retail for the majority of my teenage years. I found that customers were the happiest if we helped them with something, or even allowed them to return an item for a new one. The attitude of the customers rarely relied on the products that the company was selling. The customer always became very upset or defensive if a store employee treated them poorly. The actual product we were selling was rarely brought up in customer satisfaction issues.